I have been in the wireless industry for over 10 years and have seen the trends come and go. As text messaging gets more popular, out goes the desire to actually listen and respond to voice mail.
Why is that? Well for one thing, voice mails are lengthy and can ramble. I should know as I have left some incredibly long voicemails in my day. Additionally, there isn't a great way to capture just the information you need without having to listen to the message again.
I personally dread having to listen to my voicemails and purposely do that at the end of my day when I can sit and capture all the information on paper or in a calendar item on my computer while listening to the message.
What would be better for users of the "new wireless genre" is to be able to easily skim through messages, get the information you need, skip voicemails that are not pertinent and streamline daily life.
One way I have found is to use one of the many voicemail to text or email services available. A lot of them offer a monthly charge. I have found one that I recommend called CallWave which is free if you do not intend to use your computer to return the call or text responses from the phone.
In a nutsell the service provides a transcribe of the voice call into a log on your computer that you can skim through, choose the voicemails to listen or read them in email format. A "gist" text message is also sent to the user's cell phone. All of that is free. If you desire to upgrade to a premium package it allows you to have unlimited text and voice response for $9.95/month.
If you want to check it out be my guest:
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